Contact us

Do you require swift assistance, please contact us via phone: +31 (0)85 - 73 25 666.
Our service desk is available from 08:00 to 21:00 on weekdays and 09:00 to 21:00 weekends.

Our service

Our service consists of the following items:

Frequently asked questions
Most likely the answer to your question can be found in our frequently asked questions section.

E-mail 
We're available via email at info@ontdekdeebike.nl. Our response time is within 24 hours and within 48 hours your question will be answered. 

Telephone contact
Our telephone service desk is open weekdays from 09:00 to 17:00. Our number is +31 (0) 85 - 73 25 666.

Roadside assistance
If your e-bike breaks down, just call our servicedesk. Weekdays our roadside assistance is open from 08:00 to 21:00 and weekends from 09:00 to 21:00. Our service area is the entirety of south Limburg and a 30 kilometres radius beyond.

Small repairs and setup
Have a question regarding your bike or in doubt that something actually is wrong? You may swing by our shop in Maastricht at Sint Gerardusweg 40. Our expert staff will most probably be able to help you on the spot.

Address
locatie Cycle Center

Cycle Center
Sint Gerardusweg 40
6224 LV  MAASTRICHT

Phone: +31 (0) 43-60 15338

Shop opening hours
Opened from Thuesday through Saturday from 10:00 to 17:00.
May through Oktober also opened on Mondays.

 

Contact form

Don't hesitate to contact us, we will come to your aid!




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