On average charging to 100% takes 5 hours. This time can change depends on the battery's capacity. You can see the battery's status on the display of some of the e-bikes depending on brand.
The distance you can bike depends on the level of assistance, wind, hills, shifting and speed. In average settings the radius is a minimum of 60 kilometres. When the battery dies, you can still use the e-bike as a regular bike.
You can charge the battery at every conventional (Dutch) power outlet (220V/230V). How long it takes depends on the battery's capacity. The charger is provided in the bike's bag. Always charge the battery somewhere dry, your home is the best place for this.
You can find the e-bikes at your employer. Upon booking you will be informed about the exact location. Still unclear? More information can be obtained from the company manager.
Download the app to digitally sign the loan form on the spot and bring a valid proof of identity.
The distribution point is our shop at: De Leeuwhof 21 in Valkenburg.
Your reservation contains these information and you will recieve an email 2 days before end-time trail period.
Call our servicedesk (085-73 25 666).
Call our servicedesk (085-73 25 666).
Call our servicedesk (085-73 25 666). In many cases we will pick you up or arrange a replacement e-bike.
First call our servicedesk (085-73 25 666). Then make sure you have a formal police report ant the keys of the bike.
Our helpdesk will send you a instruction manual on how to go about.
Yes, on certain conditions we will provide a replacement e-bike.
Yes, we will check your location and, if applicable, we offer our services up to 30 kilometres across the border, free of charge.
You can try (unless mentioned otherwise) 1 e-bike for 1 week.
It's the name for our location in Valkenburg for bike pickup and returns. Also you're welcome for technical assistance during your trail period.
You have to positively comply to the following conditions:
Our website has an overview of all participating employers. Is your employer mentioned here, you can subscribe directly.
You can try 1 e-bike for 1 week (unless mentioned otherwise).
You can find your reservation in the Reservations menu at 'My reservation'". Click [Edit] and your reservation appears. You can now change or delete your reservation.
During the trial you are responsible for the e-bike and accessories. The loan form discribes the materials you are about to received and with your signature you conform you actualy received it.
This means that all e-bikes are reserved. Unfortunately, you can not make reservation.
No, that is not possible unless the system indicates otherwise.
You first have to cancel your existing reservation. Than make another reservation at the correct e-bike.
You can try an e-bike via your employer or via our Distribution Point. The registration page shows the participating employer. Is your employer not listed? You can try our Distribution Point Cycle Center and accept the conditions. After registration you can make a reservation and choose your favorite e-bike.
Yes, the trial week is completely free.
We only ask you to agree to our terms and conditions regarding the product and your privacy to clarify our service. Important to note is that there is a deductable when you cause any damage to the e-bike.
No, that's not possible. We want to give you an experience to discover the bennefits of an e-bike. Want to try out more different e-bikes or get advice about which one is best for you? We can provide information about local dealers.
Yes, all our e-bikes are insured. When intentional infliction of injury, the insurance will not operate. All costs will be shifted to the causer of the damage (Max € 35,-). See the section 'Damage, breakdown or theft' how to handle if this does occur.